Terms of Use

These Terms of Use (“Terms,” “Terms of Use,” “Agreement”) govern your use of the Waves Clothing Private Limited website, mobile applications, and services (collectively, the “Service”) operated by Waves Clothing Private Limited (“Waves,” “we,” “our,” or “us”).

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access the Service.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES. BY USING OUR WEBSITE, MOBILE APP, OR VISITING OUR STORES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.

Acceptance of Terms

Age Requirements

You must be at least 18 years old to use our services independently.

If you are under 18, you may use our services only with the involvement and consent of a parent or guardian.

Capacity to Contract

By using our services, you represent and warrant that:

You have the legal capacity to enter into binding contracts
You are not barred from using our services under applicable law
All information you provide is accurate and complete
You will maintain the accuracy of such information

Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

Posting updated Terms on our website
Sending email notifications to registered users
Displaying prominent notices on our platform
In-store notifications where applicable

Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

Description of Services

Our Offerings

Waves Clothing Private Limited provides:

Retail Services:

Sale of clothing and fashion accessories for all genders and ages
Both online and in-store shopping experiences
Personal styling and consultation services
Size and fit assistance
Custom alterations (where available)

Online Platform:

E-commerce website and mobile applications
Product catalog browsing and searching
Online ordering and payment processing
Account management and order tracking
Customer support and communication

Physical Stores:

Shanthi Colony: 139-142, PRS Towers, 4th avenue, AA Block, Shanthi Colony, Anna nagar, Chennai – 600040
Alwarthirunagar: No.2, Dr Radhakrishan, Venkateswara Nagar, Main road, Palaniyappa Nagar, Valasarawakam, Chennai – 600087
Nolumbur: Plot no.2, Mogappair West Main Road, Ambattur Industrial Estate, Chennai – 600037
Vellore: 112B, Virthumpet, Katpadi, Vellore Road, Viruthampattu, Vellore 632006

Additional Services:

Gift cards and vouchers
Loyalty programs and rewards
Seasonal sales and promotions
Newsletter and fashion updates
Social media engagement

Service Availability

Our online services are available 24/7, subject to maintenance and technical issues
Physical stores operate according to posted business hours
Some services may not be available in all locations
We reserve the right to modify or discontinue services with or without notice

User Accounts and Registration

Account Creation

To access certain features, you may need to create an account:

Account Information Requirements:

Valid email address
Secure password
Accurate personal information
Contact and billing information
Shipping addresses

Account Responsibilities:

Maintaining the confidentiality of your account credentials
Notifying us immediately of any unauthorized use
Ensuring all account information is accurate and current
Being responsible for all activities under your account

Account Security

You are solely responsible for your account security
Use strong, unique passwords
Do not share your login credentials
Log out from shared or public computers
Monitor your account for unauthorized activity

Account Termination

We may suspend or terminate your account if:

You violate these Terms of Use
You provide false or misleading information
You engage in fraudulent activities
You misuse our services or platform
As required by law or legal process

Product Information and Availability

Product Descriptions

We strive to provide accurate product descriptions, images, and specifications
Colors may vary due to monitor settings and photography
Actual products may differ slightly from website images
Product availability is subject to change without notice
We reserve the right to correct errors in product information

Product Availability

Online inventory may differ from in-store availability
Products are sold on a first-come, first-served basis
We do not guarantee availability of any specific product
Popular items may sell out quickly
Pre-orders and backorders may be subject to delays

Size and Fit

Size charts are provided as general guidelines
Fit may vary between different brands and styles
We recommend consulting size guides before ordering
In-store fitting is encouraged when possible
Returns are accepted for size-related issues (subject to return policy)

Product Images and Descriptions

We make every effort to display products accurately
Images are for illustration purposes and may not show exact details
Product specifications are subject to manufacturer changes
We reserve the right to update product information at any time

Pricing and Payment Terms

Pricing Policy

All prices are displayed in Indian Rupees (INR)
Prices include applicable taxes unless otherwise stated
We reserve the right to change prices without prior notice
Promotional prices are valid for the specified promotion period
Pricing errors will be corrected, and you will be notified before processing

Payment Methods

Accepted Payment Options:

Credit and debit cards (Visa, MasterCard, RuPay, American Express)
Net banking from major Indian banks
UPI payments (Google Pay, PhonePe, Paytm, etc.)
Digital wallets (Paytm, Amazon Pay, etc.)
Cash on delivery (where available)
Gift cards and store credit

Payment Processing

All online payments are processed through secure, PCI-compliant payment gateways
We do not store complete credit card information on our servers
Payment authorization may require additional verification
Failed payments may result in order cancellation
Refunds will be processed to the original payment method

Taxes and Fees

Goods and Services Tax (GST) is included in displayed prices
Shipping charges may apply based on location and order value
Cash on delivery may incur additional charges
International shipping (if available) may include customs duties

Shipping and Delivery

Shipping Areas

We currently ship to:

All major cities and towns in Tamil Nadu
Karnataka (Bangalore and surrounding areas)
Kerala (select areas)
Other locations as specified during checkout

Delivery Options

Standard Delivery:

3-7 business days for most locations in Tamil Nadu
5-10 business days for other states
Free shipping on orders above ₹[Amount]

Express Delivery:

1-3 business days for select cities
Additional charges apply
Subject to product and location availability

Store Pickup:

Available at all our store locations
No additional charges
Valid ID required for pickup
Items held for [X] days after notification

Delivery Terms

Delivery times are estimates and not guaranteed
Delays may occur due to weather, holidays, or unforeseen circumstances
A valid phone number is required for delivery coordination
Someone must be available to receive the delivery
We are not responsible for delays caused by incorrect addresses

Shipping Charges

Calculated based on order value, weight, and destination
Displayed during checkout before payment
Free shipping promotions may have terms and conditions
Express delivery charges are additional

Returns and Exchanges

Return Policy

Eligible Returns:

Items returned within 7 days of delivery
Items in original condition with tags attached
Unworn, unwashed, and unaltered items
Original packaging and receipt required

Non-Returnable Items:

Undergarments and intimates
Items damaged by customer
Products without tags or in used condition
Sale items marked as “Final Sale”
Customized or altered items

Return Process

Contact our customer service within 7 days
Obtain return authorization number
Package items securely with original tags
Ship using provided return label (if applicable)
Refund processed within 7-14 business days

Exchange Policy

Exchanges available for size and color variations
Subject to availability of requested item
Price differences may apply
Exchange requests must be made within 7 days

Refund Terms

Refunds processed to original payment method
Shipping charges are non-refundable
Return shipping costs borne by customer (unless our error)
Gift card refunds may be issued as store credit

Intellectual Property Rights

Our Intellectual Property

Protected Content Includes:

Website design, layout, and functionality
Product descriptions and images
Waves brand name, logos, and trademarks
Marketing materials and advertisements
Software and technology platforms
Original photography and graphics

Usage Rights

You may:

View and browse our website for personal use
Print pages for personal reference
Share product pages on social media
Use our content for personal shopping decisions

Prohibited Uses

You may not:

Copy, reproduce, or distribute our content for commercial purposes
Use our trademarks, logos, or brand names without permission
Create derivative works from our content
Reverse engineer our software or technology
Use automated tools to extract data from our website

User-Generated Content

Content You Provide:

Product reviews and ratings
Comments and feedback
Social media posts and tags
Contest and survey submissions

Our Rights to User Content:

Non-exclusive license to use, modify, and display your content
Right to moderate and remove inappropriate content
Permission to use for marketing and promotional purposes
Ability to share across our platforms and channels

Prohibited Uses and Conduct

Acceptable Use

Our services are intended for legitimate personal shopping and fashion needs in compliance with applicable laws.

Prohibited Activities

You agree not to:

Illegal Activities:

Use our services for any unlawful purpose
Violate any local, state, or international laws
Engage in fraudulent activities or transactions
Use stolen or unauthorized payment methods

Security Violations:

Attempt to gain unauthorized access to our systems
Use automated tools to scrape data from our website
Introduce viruses, malware, or malicious code
Interfere with the proper functioning of our services

Harmful Conduct:

Harass, threaten, or abuse other users or our staff
Post false, misleading, or defamatory content
Violate others’ privacy or intellectual property rights
Engage in spam or unwanted communications

Commercial Misuse:

Resell our products without authorization
Use our platform for competing business purposes
Extract data for competitive intelligence
Engage in price manipulation or false demand creation

Consequences of Prohibited Use

Violations may result in:

Immediate account suspension or termination
Removal of content and cancellation of orders
Legal action and recovery of damages
Cooperation with law enforcement authorities
Permanent ban from our services

Privacy and Data Protection

Privacy Policy

Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms by reference, explains:

What information we collect and how we use it
How we protect your personal data
Your rights regarding your information
Third-party data sharing practices

Data Security

We implement reasonable security measures to protect your information, but we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials.

Communication Consent

By using our services, you consent to receive:

Transactional communications (order confirmations, shipping updates)
Marketing communications (newsletters, promotions)
Service-related messages (account notifications, policy updates)
Customer service communications

You may opt out of marketing communications at any time through your account settings or by contacting us.

Disclaimers and Limitations of Liability

Service Disclaimer

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability and fitness for a particular purpose
Warranties regarding the accuracy or completeness of content
Warranties of non-infringement of third-party rights
Warranties regarding the security or privacy of our services

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WAVES CLOTHING PRIVATE LIMITED SHALL NOT BE LIABLE FOR:

Direct Damages:

Loss of profits or business opportunities
Cost of substitute goods or services
Loss of data or information
Business interruption or downtime

Indirect Damages:

Consequential, incidental, or punitive damages
Damages arising from third-party actions
Damages from service interruptions or delays
Damages from product defects or issues

Maximum Liability: Our total liability for any claim shall not exceed the amount you paid for the specific product or service giving rise to the claim.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

Natural disasters, wars, or terrorism
Government actions or regulatory changes
Labor strikes or transportation disruptions
Internet or technology failures
Supplier or vendor issues

Indemnification

You agree to defend, indemnify, and hold harmless Waves Clothing Private Limited, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

Your use of our services
Your violation of these Terms
Your violation of any law or third-party rights
Content you submit or transmit through our services
Your negligent or wrongful conduct

This indemnification obligation will survive termination of these Terms and your use of our services.

Termination

Termination by You

You may terminate your account and discontinue use of our services at any time by:

Deleting your account through your profile settings
Contacting our customer service
Ceasing to use our website and services

Termination by Us

We may terminate or suspend your access immediately, without prior notice, if:

You breach these Terms of Use
You engage in prohibited activities
Your account is inactive for an extended period
Required by law or legal process
We discontinue our services

Effect of Termination

Upon termination:

Your right to use our services ceases immediately
Outstanding orders may be cancelled or fulfilled at our discretion
You remain liable for all charges incurred before termination
Provisions regarding intellectual property, liability, and indemnification survive

Governing Law and Jurisdiction

Applicable Law

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Jurisdiction and Venue

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

Dispute Resolution

Informal Resolution: We encourage you to contact us first to resolve any disputes informally through our customer service.

Formal Dispute Process:

Written notice of dispute sent to our registered address
30-day period for informal resolution attempts
Binding arbitration under the Arbitration and Conciliation Act, 2015
Arbitration conducted in Chennai, Tamil Nadu
English language proceedings

Class Action Waiver

You agree that disputes will be resolved individually and not as part of a class action or collective proceeding.

Miscellaneous Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific services, constitute the entire agreement between you and Waves Clothing Private Limited.

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.

Language

These Terms are written in English. Any translations are provided for convenience only, and the English version will prevail in case of conflicts.

Contact for Legal Notices

All legal notices should be sent to:

Waves Clothing Private Limited
Legal Department
139-142, PRS Towers, 4th Avenue, AA Block
Shanthi Colony, Anna Nagar
Chennai – 600040, Tamil Nadu, India
Email: wavesfashionschennai@gmail.com

Customer Support and Contact Information

General Inquiries

Email: wavesfashionschennai@gmail.com
Phone: +91 99411 94100
Hours: Monday – Sunday, 10:00 AM – 8:00 PM IST

Online Support

Live Chat: Available on our website during business hours
Email Support: Response within 24-48 hours
Social Media: @wavesfashionchennai on Instagram and Facebook

Order and Return Support

Order Tracking: Available through your account or order confirmation email
Return Requests: Process through your account or contact customer service
Exchange Assistance: Available at all store locations
Size Guidance: Expert staff available for consultation

Acknowledgment and Acceptance

By accessing our website, using our mobile app, shopping at our stores, or utilizing any of our services, you acknowledge that:

You have read and understood these Terms of Use in their entirety
You agree to be legally bound by all terms and conditions stated herein
You understand the risks and responsibilities associated with online shopping
You consent to the collection and use of your information as described in our Privacy Policy
You agree to resolve disputes according to the procedures outlined in these Terms

If you do not agree to these Terms, please do not use our services.

Thank You

Thank you for choosing Waves Clothing Private Limited. We are committed to providing you with high-quality fashion products and exceptional customer service. Our mission is to make fashionable clothing accessible to everyone while maintaining the highest standards of quality and customer satisfaction.

“Fashion Never Ends, Waves for All”

Since 1989, we have been serving the fashion needs of customers across Tamil Nadu and beyond. We look forward to continuing this journey with you and helping you express your personal style through our carefully curated collections.

For any questions about these Terms of Use or our services, please don’t hesitate to contact us. Our customer service team is here to help you have the best possible experience with Waves.